Let our experts do it for you
Why manage and administer your Managed File Transfer solution yourself, when our experts can do it for you?
These days there’s an increasing number of systems to integrate, and partners to onboard. The time it takes to maintain your Managed File Transfer can sometimes overwhelm your internal teams.
What does our Managed Services Cover?
Our service covers many different areas, so we have created a sample menu of the types of requests that could be covered as part of your managed service. These lists are not exhaustive but are intended as an indication as to what could be covered.
Tier One Requests
Tier one requests demand the most expertise and are typically carried out by our Technical Consultants. Where needed, the skills of our Principal Technical Consultant may be required.
* Consumed MSCs are estimated based on best endeavours and typical use cases. Where the requirement may be more complex or may require more MSCs to be consumed, the customer will be informed prior to the work being carried out.
Tier Two Requests
These requests require a deeper understanding of the solution. Where possible, our Senior Technical Support Analysts will service this request; calling on the knowledge of our Technical Consultants.
* Consumed MSCs are estimated based on best endeavours and typical use cases. Where the requirement may be more complex or may require more MSCs to be consumed, the customer will be informed prior to the work being carried out.
Tier Three Requests
Tier three requests are considered less difficult and will be serviced by a Technical Support Analyst; and supported by Senior Technical Support Analysts where required.
* Consumed MSCs are estimated based on best endeavours and typical use cases. Where the requirement may be more complex or may require more MSCs to be consumed, the customer will be informed prior to the work being carried out.
